Thanks to some technical glitch, the Outside In post ‘email’ hasn't gone out today - though the post got published on Substack alright. So, I'm reposting it again here. Sorry for the inconvenience…
2021 Reflections continue on Outside In...this time on Customer Engagement: https://outsideinlens.substack.com/p/2021-reflections-customer-engagement; 5 pillars of engagement, #intelligent interactions, #personalization vs revenue curve, #cross-channel connections, #time of choice, connectivity, 5x #impact of retained customers