Thanks for reading Outside In! Subscribe for free to receive new posts and support my work. The pandemic has led to greater digital adoption across various customer use cases, which has fundamentally changed the way consumers interact with brands. Researching online-first about products and services of interest has now become a norm – and has lead to re-imagination of customer experiences that are now a blend of seamless online and offline journeys
Shaping Insurance CX – The ICICI Prudential Way
Shaping Insurance CX – The ICICI Prudential…
Shaping Insurance CX – The ICICI Prudential Way
Thanks for reading Outside In! Subscribe for free to receive new posts and support my work. The pandemic has led to greater digital adoption across various customer use cases, which has fundamentally changed the way consumers interact with brands. Researching online-first about products and services of interest has now become a norm – and has lead to re-imagination of customer experiences that are now a blend of seamless online and offline journeys